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Never received my mask
It’s been more than 10 days and my package says it hasn’t even been dropped off at ups. Really disappointed.
Hi Kaitlyn,
Thank you for taking your time to review. We apologize if you haven't received your order yet. We've reached USPS regarding the package and they're currently a little behind with delivery and it also happened that there was no status update to its tracking and we're still investigating it with them whether it might have been lost or gone missing. We'd like to offer you a free replacement and will ship it to you as soon as possible if that works fine.
Ello Support Team
I like how it looks but I don’t like that it’s not secured around the nose. I also think it should cover the chin better. I don’t think I’ll use it.