Support / FAQ

Have trouble with your order? Questions?

E-mail us support@elloprotects.com and someone from our team will get back to you shortly.

MASKS

Our masks are made from locally sourced premium cotton blend. The natural fiber of cotton allows for great filtration, while maintaining a soft feel. We also added a bit of spandex to the blend so it stretches out nicely around the ears.

We’ve built these masks to last. Our premium cotton blend fabric is designed to be washed in hot water and will retain its shape through numerous wash cycles.

While the masks are double-layered, they do not act as an extra filter.

Our premium cotton blend fabric is designed to provide protection against nanoparticles and the transmission of infectious aerosols when used in combination with other protective measures. However, they do not meet N95 standards. One solution is to put this over your N95 mask to still keep a stylish look!

SCRUBS

The fabric of ello scrubs is 90% polyester/10% spandex blend. This gives the perfect amount of stretch for comfort all day (and night) long.

Each product page has a size guide with detailed measurements to ensure that you get the best fitting scrubs.

All of our scrubs have easy care instructions because we know you're busy! Just machine wash cold and tumble dry. Easy peasy.

General

Yes! Just send us a line at support@elloprotects.com and we will make the changes as long as the order has not been shipped.

Our warehouse is hard at work to make sure that your order is fulfilled within 24 hours of your purchase. All orders are made and shipped in the heart of L.A. Domestic orders ship USPS.

Authorized returns are available for orders less than 30 days from delivery date. To get a return authorized, send your order number and reason for return to support@elloprotects.com.

We stand behind our product and aim to provide each individual with the utmost quality for their health (and fashion). If your item has any manufacturing defects or issues that affect the quality of the product we will replace it. Just send your information to support@elloprotects.com.

For more information on group rates and our embroidery and screen printing options, please email us at support@elloprotects.com.

For sanitary and safety concerns, we do not offer pickup options at this time.